New Concepts in Workforce and Fleet Management Improve QoE


Since the mid-1990s, operators have worked to find technical approaches to tackle the ever more complex demands of customers. In the realm of workforce and fleet management, location and situational awareness, outbound auto calling, and better routing algorithms are definitely helping. Some newer concepts now in development should further improve quality of experience (QoE). This Special Report describes these new technical and strategic concepts and how they can be applied.

You’ll learn:

  • How wearable computing can assist QoE
  • What Uber can teach cable operators
  • How to improve your technicians' efficiency
  • How to cut costs and improve service times
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