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  1. Comcast Launches Tech Tracker App in CA

    In California, Comcast ( NASDAQ:CMCSA ) is launching a new feature in the XFINITY My Account app called "Tech ETA" to give customers an estimated 30-minute window for when a technician will arrive for scheduled service. "We know that our customers' time is valuable," said Hank Fore, regional senior vice president of Comcast's California Region. "We want to help them better plan their day when they have an appointment scheduled. We're giving our customers more convenient mobile and digital ways to interact with us - we want to fit into their lives and not the other way around." Tech ETA is designed to show when the technician is en route and has arrived at the customer's home. Customers can see the tech's name and photo, so they know exactly who to expect at their door. Comcast has also narrowed its appointment windows from 4 hours to 2 hours. In 2016, Comcast says, it achieved a 97% on-time arrival rate. If the tech is late, Comcast credits the customer's account with $20. Texas Southern University deployment In other Comcast news, the company's business services arm is providing Ethernet services to Texas Southern University in Houston to support online learning, improve campus-wide communications, and strengthen network access, mobile device management and security. The Comcast Business network reaches nearly 40 buildings on TSU's 150-acre campus with a 10 Gbps Ethernet Dedicated Internet connection. "The improved bandwidth is a signification expansion of the campus' network connectivity," said Michael Boone, director of IT enterprise infrastructure at TSU. "We're now able to enhance WiFi and mobility solutions for students by building administrative platforms that use private and public cloud, web-based solutions for curriculum hosting, recruiting, emergency notification and Microsoft Office 365." Founded in 1927, TSU has approximately 1,400 faculty and staff, and 9,000 students.

    Online Articles

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    Tue, 21 Feb 2017

  2. Comcast Multiscreen App Evolving to Mirror X1

    At the end of this month, Comcast (NASDAQ:CMCSA) plans to launch " Xfinity Stream," a multiscreen app available to all Xfinity TV customers ...

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    Wed, 15 Feb 2017

  3. Comcast Scores in Philly, Boca Raton

    Comcast (NASDAQ:CMCSA) recently notched two large customer wins, one in Philadelphia and another in Boca Raton, FL. In Philadelphia ...

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    Mon, 13 Feb 2017

  4. Comcast Beta-Testing Xfinity App for Roku

    Comcast (NASDAQ:CMCSA) is releasing a beta of the Xfinity TV app for Roku in the United States. Featuring a guide with personalized ...

    Online Articles

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    Thu, 2 Feb 2017

  1. MSO Internet Infrastructure Trends for 2017

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    Wed, 18 Jan 2017

  2. The Smart Money's on Smart Home

    The rise of smart home technologies and their adoption is one of the safer bets to come out of the CES show floor in Las Vegas last week. Let's take a look at some of the smart home-related news that ...

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    Tue, 10 Jan 2017

  3. CES Video Trends: Wheat vs. Chaff

    As the 2017 International CES wraps up in Las Vegas, it's time to sort the wheat from the chaff. Amongst the Internet-connected scarves and WiFi hair brushes (I am not making this up), a number of interesting ...

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    Fri, 6 Jan 2017

  4. Comcast Aims to Make Smart Homes Smarter, Greener

    At the Smart Home Marketplace at CES 2017 in Las Vegas, Comcast (NASDAQ:CMCSA) announced a partnership between Xfinity Home and ...

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    Fri, 6 Jan 2017

  5. NETGEAR Intros Comcast-OK'd DOCSIS 3.0, 3.1 Retail Modems

    At CES 2017 in Las Vegas, NETGEAR (NASDAQ:NTGR) has introduced two Comcast (NASDAQ:CMCSA)-approved retail modems, one in DOCSIS ...

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    Fri, 6 Jan 2017

  6. Comcast Previewing 'Digital Home' at CES

    Comcast (NASDAQ:CMCSA) is previewing a new whole-home networking solution at CES 2017. The cloud-based platform, which will be ...

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    Wed, 4 Jan 2017

  7. Rogers to Deploy Comcast X1 Cloud Video

    Rogers Communications (TSX:RCI.A) announced a long-term strategic partnership with Comcast NASDAQ:CMCSA) to deploy Comcast's X1 ...

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    Fri, 16 Dec 2016

  8. Comcast Adds Voice Control for Smart Home Lighting

    Comcast (NASDAQ:CMCSA) plans to add two new lighting partners to its Xfinity Home smart home platform, while also enabling new home ...

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    Thu, 15 Dec 2016

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Webcasts

Test and Measurement Trends

This webinar will take provide an overview of major trends in test and measurement for cable operator networks with a deep dive into areas of significant int...

Deploying and Maintaining DOCSIS 3.1

A growing number of operators are readying their first deployments of DOCSIS 3.1 technology. This webinar offers insights into what operators should know as ...

Date:February 16, 2017

Improving Multiscreen Services

This new collaboration between SCTE/ISBE and BTR begins with a look at how to overcome the challenges operators have discovered as they meet subscribers' req...

January 19, 2017
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