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  1. Rogers Intros Tech Tracker App

    Rogers Communications (TSX: RCI.A ) announced Rogers EnRoute, a smartphone app to let customers track when a technician will arrive for an installation or service call. "No one likes to sit around waiting for their technician to arrive," said Deepak Khandelwal, chief customer officer, Rogers. "We know our customers are busy and their time is valuable, so now they can track a technician's ETA right on their phone. It's just one more way we're putting people in control to get help how they want." The process works as follows: Book a residential installation or service appointment online through Facebook, Twitter, Chat or by calling customer support. Once the appointment is booked, the customer is given a service window with a unique URL sent by email or text. On the day of the appointment, a reminder notification is sent to the customer, along with an updated ETA. Once the technician is on the way, customers get real-time updates via a map to see the technician's exact whereabouts. The link displays the technician's first name, photo and estimated number of minutes until arrival. Now available in Hamilton, the Rogers EnRoute service is scheduled to roll out across the company's residential footprint this year and into early 2017.

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    Mon, 14 Nov 2016

  2. Comcast's Tony Werner Getting an Emmy

    Tony Werner, president of technology and product for Comcast (NASDAQ:CMCSA), will be getting an Emmy at the International CES event in ...

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    Mon, 17 Oct 2016

  3. Rogers Picks TELUS Vet as New CEO

    Rogers Communications (TSX:RCI.A) President and Chief Executive Officer Guy Laurence is stepping down effective immediately. Rogers plans ...

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    Mon, 17 Oct 2016

  4. Rogers , Shaw Shutter shomi

    Rogers Communications and Shaw Communications are shutting down shomi, their joint streaming video service. The service is scheduled to ...

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    Fri, 30 Sep 2016

  1. SCTE Plans Expo HDR Panel, Session

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    Mon, 19 Sep 2016

  2. shomi Picks ThinkAnalytics Recommendation Engine

    ThinkAnalytics' recommendations engine has been selected by Canadian SVOD provider shomi, a joint venture between Rogers ...

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    Thu, 1 Sep 2016

  3. Court Overturns FCC Municipal Broadband Order

    By Ron Hendrickson - You win some, and you lose some, and the FCC just lost one. The U.S. Court of Appeals for the 6th Circuit has overturned ...

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    Thu, 11 Aug 2016

  4. Busy Summer for Business Services

    By Monta Monaco Hernon - Summer has proven a busy season for cable business services, with a flurry of announcements coming out since ...

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    Tue, 9 Aug 2016

  5. shomi Taps Elemental for OTT, VOD

    shomi, a Canadian subscription VOD (SVOD) service run by Rogers Communications (TSX:RCI.A) and Shaw Communications (TSX:SJR.B), is ...

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    Mon, 1 Aug 2016

  6. Rogers Expands Low-Income Internet

    Rogers Communications (TSX:RCI.A) is expanding its Connected for Success low-income Internet program, which started in Toronto in 2013 ...

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    Tue, 26 Jul 2016

  7. 4K Video: How to Get There from Here?

    By Ron Hendrickson - After a somewhat slow start, 4K/UltraHD video is finally beginning to ramp up. While it's not mainstream yet, it's ...

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    Mon, 20 Jun 2016

  8. Rogers Grows Gigabit Internet Footprint

    Canadian cable operator Rogers Communications (TSX:RCI.A) is expanding the availability of its gigabit Internet services in Moncton, New ...

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    Tue, 7 Jun 2016

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4K 4 U: How to Prepare for UltraHD Video

4K/UltraHD video is coming - consumers are buying the TV sets, and more content is becoming available. Watch this informative Hangout on demand by clicking the link above.

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