Mobile Workforce

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  1. Glympse Powers Rogers Tech Tracker

    Glympse is working with Rogers Communications (TSX: RCI.A ) to provide the technology that powers Rogers' technical support ETA tool for residential customers. Rogers launched the app in mid-November. Other North American cable operators using Glympse include Comcast and Time Warner Cable, now part of Charter Communications. "No one likes to sit around waiting for their technician to arrive," said Deepak Khandelwal, chief customer officer, Rogers. "We know our customers are busy, and their time is valuable, so now they can track a technician's ETA right on their phone. It's just one more way we're putting people in control to get help how they want." By incorporating Glympse technology, Rogers is able to provide updates, real-time location information, and estimated time of arrival (ETA) into each step of the appointment, including a live map of their technician on the day of service. Now, with the new Glympse enabled technician-tracking service, Rogers customers will be proactively notified of their technician ETA. Now available in Hamilton, Ontario, the Rogers service is scheduled to roll out across the company's residential footprint this year and into early 2017.

    Online Articles

    Online Articles

    Tue, 13 Dec 2016

  2. Cable Biz Services in the Wireless Workplace

    Today's wireless devices are changing how companies compete. To achieve and sustain productivity in a marketplace that is becoming less ...

    Online Articles

    Online Articles

    Wed, 27 May 2015

  3. Using Your Workforce to Deliver Superior Service to Your Customers

    Imagine your company on the cover of a major publication under the headline “Kings of Customer Service”—looks great, doesn't it? But have you thought about how your organization could realistically achieve this? Welcome to the future of mobile workforce management for Communications Service ...

    White Paper

    White Paper

    Tue, 27 May 2014

  4. Using Your Workforce to Deliver Superior Service to Your Customers - Broadband Technology Report

    Imagine your company on the cover of a major publication under the headline “Kings of Customer Service”—looks great, doesn't it? But have you thought about how your organization could realistically achieve this? Welcome to the future of mobile workforce management for Communications Service ...

    White Paper

    White Paper

    Tue, 27 May 2014

  1. Com Hem Taps TOA

    Online Articles

    Online Articles

    Thu, 5 Sep 2013

  2. GLDS Reels in BCI, Click! Network

    Great Lakes Data Systems has added Click! Network and BCI Broadband to its list of broadband service provider customers. Both Click! and BCI entered into long-term agreements with GLDS for its WinCable subscriber management and billing system, its SuperControlle...

    Online Articles

    Online Articles

    Mon, 10 Jun 2013

  3. Workforce Management Goes Multiscreen

    Thanks in part to HTML5, mobile workforce management tools are becoming device agnostic and browser based, meaning the applications will be used on any handheld, phone, laptop, tablet or other device that supports the specification.And not having to write and test a special code for each device is ...

    Online Articles

    Online Articles

    Wed, 26 Dec 2012

  4. Mobile Technologies for Workforce Management

    Cable operators are enabling mobile capabilities for their subscribers, so it makes sense to put mobile applications in the hands of their employees as well. Mobile workforce management solutions can provide field technicians the ability to access work orders and customer account details. By ...

    Online Articles

    Online Articles

    Wed, 5 Dec 2012

  5. MSI Data to Demo Workforce Management

    MSI Data will be displaying its suite of mobile workforce management applications at Cable-Tec Expo in Orlando, FL, next week. MSI offers software for tap audits, quality control inspections, direct sales, collections, asset management and field service, as well as integrated field management ...

    Online Articles

    Online Articles

    Fri, 12 Oct 2012

  6. GLDS Takes to the Cloud for the Cable Show

    Great Lakes Data Systems plans to demonstrate its cloud-based billing, subscriber management and provisioning system, as well as mobile workforce technologies, at the NCTA Cable Show in Boston.The company's WinCable in the Cloud is a cloud-based version of its billing, subscriber management and ...

    Online Articles

    Online Articles

    Tue, 15 May 2012

  7. Belgian Op Picks TOA Workforce Management

    Belgian cable operator VOO will begin integrating TOA Technologies ' ETAdirect mobile workforce management solution with its SAP customer relationship management (CRM) software this month. The deployment is expected to be completed by the end of the year.

    Online Articles

    Online Articles

    Wed, 4 Apr 2012

  8. The Industry Comes to Atlanta

    Expo Attendance Tops 10k: An expanded program of educational sessions and technology exhibits helped drive attendance past the 10,000 mark at Cable-Tec Expo 2011, the SCTE announced. The event recorded an overall increase of 24% in attendees from the United...

    Online Articles

    Online Articles

    Thu, 17 Nov 2011

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