Mobile Workforce

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  1. Cable Biz Services in the Wireless Workplace

    By Brian Hanchey, CommScope Today's wireless devices are changing how companies compete. To achieve and sustain productivity in a marketplace that is becoming less dependent on tethered phones and computing devices, today's executives are making sure their employees have fast, reliable indoor wireless connectivity throughout the building. Best efforts for indoor wireless coverage are often no longer good enough. The bandwidth required by modern wireless devices demands a more dedicated approach to both in-building wireless and WiFi networks. What does that mean for cable operators providing business services , particularly in-building structured wiring? Consider what is driving the requirements for indoor wireless: Mobility Generation - Constant connectivity is the beating heart of the Gen Mobile lifestyle. But next-generation mobile device users are taking wireless well beyond simple connectivity, consuming more and more bandwidth with applications such as video streaming . Cisco's Visual Networking Index (VNI) from February reported some staggering facts about mobile data traffic: Global mobile data traffic grew 69% in 2014. Last year's mobile data traffic was nearly 30 times the size of the entire global Internet in 2000. Mobile video traffic reached 55% of total mobile data traffic in 2014. 497 million mobile devices were added in 2014. Smartphones accounted for 88% of that growth. 4G connections generated 10 times more traffic than non-4G connections. Since we know that about 80% of all wireless data traffic is generated indoors, the need for indoor wireless coverage is increasing as mobile data traffic is set to grow tenfold by 2019. BYOD - It's more than a fad. The trend has gone mainstream. A typical BYOD (bring your own device) employee uses at least three connected devices at work. The average person touches his or her mobile device 110 - 150 times per day. That number increases dramatically for multiple-device owners - and just wait until their watches run apps! As employees find creative ways to create and consume data, companies must support a growing variety of wireless devices and services. An App for Everything - Smartphones are beginning to usurp traditional devices such as laptops. Phablets contain the power of a tablet with the functionality of a cell phone. At the same time, more employees are relying on company-specific apps to complete work-related tasks. In 2015, mobile app projects will outnumber native PC projects by 4 to 1. The buzz around apps utilizing wearable (sometimes called "invisibles") health monitors alone is already driving innovation in health-related apps. Internet of Things (IoT) - Some reports estimate that IoT will be responsible for adding 30 billion connected devices to the Internet over the next 5 years. Networks will be required to support connectivity whether it is WiFi or cellular. How can a cable operator address these wireless trends? The key to success lies in rethinking how you view wireless connectivity. Your perspective must change from outside-in to inside-out. By ensuring that offices and properties are cost-efficiently wired for wireless first, your organization can be positioned to sustain increased levels of productivity and performance. Here are three primary considerations for deploying the right in-building solution: Hardware Scalability - Companies must change how they support work-related activities that demand greater bandwidth and tighter security. Companies that establish a dedicated in-building wireless system now will be well-positioned to maximize the many talents of the incoming Gen Mobile workforce. Finding a solution that meets current needs but scales easily for future demand can be a major cost-saver down the road. Flexible Interoperability - Enterprise IT personnel struggle to keep up with the increasing diversity of mobile devices and the strain they place on local networks. They also often must support multiple network operators and technologies from one indoor network. Laying out the proper architecture that prepares the network for all technology requirements is critical. Interoperability will help the network adapt quickly to future needs. Future-Ready Capacity - Behind every well-designed wireless network is the wired backhaul network providing connectivity to the switch. This is especially true in the building, where high-speed cabling to the antenna or access point is essential. Wiring buildings with the latest copper and fiber technologies enables future speed demands to be met today without rip-and-replace projects in the future. The most advanced buildings today deploy CAT-6A Ethernet cabling to support high-speed WiFi and next generation in-building wireless systems. In-building wireless networks are no longer just about coverage. With approximately 80% of all traffic on cellular systems occurring indoors, in-building networks are capacity enhancement vehicles, too. You will need more capacity to provide the throughput speeds that your users demand. The ultimate goal is to ensure the network infrastructure has been planned accordingly. Brian Hanchey is the product manager for CommScope's copper apparatus portfolio. Reach him at brian.hanchey@commscope.com .

    Online Articles

    Online Articles

    Wed, 27 May 2015

  2. Using Your Workforce to Deliver Superior Service to Your Customers - Broadband Technology Report

    Imagine your company on the cover of a major publication under the headline “Kings of Customer Service”—looks great, doesn't it? But have you thought about how your organization could realistically achieve this? Welcome to the future of mobile workforce management for Communications Service ...

    White Paper

    White Paper

    Tue, 27 May 2014

  3. Using Your Workforce to Deliver Superior Service to Your Customers

    Imagine your company on the cover of a major publication under the headline “Kings of Customer Service”—looks great, doesn't it? But have you thought about how your organization could realistically achieve this? Welcome to the future of mobile workforce management for Communications Service ...

    White Paper

    White Paper

    Tue, 27 May 2014

  4. Com Hem Taps TOA

    Swedish cable operator Com Hem has selected TOA Technologies' ETAdirect mobile workforce management tools. Com Hem employs hundreds of field technicians, both in-house employees and subcontractors, serving approximately 1.74 million customers across Sweden.

    Online Articles

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    Thu, 5 Sep 2013

  1. GLDS Reels in BCI, Click! Network

    Online Articles

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    Mon, 10 Jun 2013

  2. Workforce Management Goes Multiscreen

    Thanks in part to HTML5, mobile workforce management tools are becoming device agnostic and browser based, meaning the applications will be used on any handheld, phone, laptop, tablet or other device that supports the specification.And not having to write and test a special code for each device is ...

    Online Articles

    Online Articles

    Wed, 26 Dec 2012

  3. Mobile Technologies for Workforce Management

    Cable operators are enabling mobile capabilities for their subscribers, so it makes sense to put mobile applications in the hands of their employees as well. Mobile workforce management solutions can provide field technicians the ability to access work orders and customer account details. By ...

    Online Articles

    Online Articles

    Wed, 5 Dec 2012

  4. MSI Data to Demo Workforce Management

    MSI Data will be displaying its suite of mobile workforce management applications at Cable-Tec Expo in Orlando, FL, next week. MSI offers software for tap audits, quality control inspections, direct sales, collections, asset management and field service, as well as integrated field management ...

    Online Articles

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    Fri, 12 Oct 2012

  5. GLDS Takes to the Cloud for the Cable Show

    Great Lakes Data Systems plans to demonstrate its cloud-based billing, subscriber management and provisioning system, as well as mobile workforce technologies, at the NCTA Cable Show in Boston.The company's WinCable in the Cloud is a cloud-based version of its billing, subscriber management and ...

    Online Articles

    Online Articles

    Tue, 15 May 2012

  6. Belgian Op Picks TOA Workforce Management

    Belgian cable operator VOO will begin integrating TOA Technologies ' ETAdirect mobile workforce management solution with its SAP customer relationship management (CRM) software this month. The deployment is expected to be completed by the end of the year.

    Online Articles

    Online Articles

    Wed, 4 Apr 2012

  7. The Industry Comes to Atlanta

    Expo Attendance Tops 10k: An expanded program of educational sessions and technology exhibits helped drive attendance past the 10,000 mark at Cable-Tec Expo 2011, the SCTE announced. The event recorded an overall increase of 24% in attendees from the United...

    Online Articles

    Online Articles

    Thu, 17 Nov 2011

  8. GLDS Takes to the Cloud

    Great Lakes Data Systems plans to demonstrate WinForce tech, the company's new mobile workforce management platform for field techs, along with WinCable in the Cloud, a cloud-based subscriber management and billing system at Expo. WinForce tech is designed t...

    Online Articles

    Online Articles

    Thu, 10 Nov 2011

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