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  1. Comcast Launches Tech Tracker App in CA

    In California, Comcast ( NASDAQ:CMCSA ) is launching a new feature in the XFINITY My Account app called "Tech ETA" to give customers an estimated 30-minute window for when a technician will arrive for scheduled service. "We know that our customers' time is valuable," said Hank Fore, regional senior vice president of Comcast's California Region. "We want to help them better plan their day when they have an appointment scheduled. We're giving our customers more convenient mobile and digital ways to interact with us - we want to fit into their lives and not the other way around." Tech ETA is designed to show when the technician is en route and has arrived at the customer's home. Customers can see the tech's name and photo, so they know exactly who to expect at their door. Comcast has also narrowed its appointment windows from 4 hours to 2 hours. In 2016, Comcast says, it achieved a 97% on-time arrival rate. If the tech is late, Comcast credits the customer's account with $20. Texas Southern University deployment In other Comcast news, the company's business services arm is providing Ethernet services to Texas Southern University in Houston to support online learning, improve campus-wide communications, and strengthen network access, mobile device management and security. The Comcast Business network reaches nearly 40 buildings on TSU's 150-acre campus with a 10 Gbps Ethernet Dedicated Internet connection. "The improved bandwidth is a signification expansion of the campus' network connectivity," said Michael Boone, director of IT enterprise infrastructure at TSU. "We're now able to enhance WiFi and mobility solutions for students by building administrative platforms that use private and public cloud, web-based solutions for curriculum hosting, recruiting, emergency notification and Microsoft Office 365." Founded in 1927, TSU has approximately 1,400 faculty and staff, and 9,000 students.

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    Tue, 21 Feb 2017

  2. Comcast Biz Connects Salt Lake Startup Incubator

    Comcast Business (NASDAQ:CMCSA) has teamed up with the Miller Business Resource Center (MBRC) Business Incubator at Salt Lake ...

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    Wed, 7 Dec 2016

  3. From Virtual to Actual: Network Realities of VR

    Virtual reality (VR) and augmented reality (AR) are generating a lot of buzz in the industry and among consumers, but turning them into actual reality can be expected to seriously impact network capacity and design.

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    Tue, 6 Dec 2016

  4. UltraHD About to go Mainstream?

    According to the NPD Group, with awareness and interest on the rise, this holiday season could mark the shift in the 4K UltraHD TV consumer ...

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    Tue, 22 Nov 2016

  1. Digiflare, Penthera Team on Multiscreen Video App

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    Thu, 17 Nov 2016

  2. Ericsson: Mobile Video Up 200 Hours a Year Since 2012

    According to the seventh edition of Ericsson's (NASDAQ:ERIC) annual "ConsumerLab TV & Media Report," while both mobile video and ...

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    Thu, 3 Nov 2016

  3. Cox Biz Connects Presidential Debate Site

    Cox Business is powering the temporary media center for the presidential debate at the University of Nevada, Las Vegas, on Oct. 19. Cox will ...

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    Mon, 17 Oct 2016

  4. AT&T Trialing Fixed-Wireless Internet

    AT&T (NYSE:T) is trialing a point-to-point millimeter wave wireless technology designed to use in-building wiring to deliver 100 Mbps Internet ...

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    Thu, 6 Oct 2016

  5. Akamai: Global Web Speeds Up 14% Year over Year

    According to Akamai Technologies' (NASDAQ:AKAM) "Second Quarter, 2016 State of the Internet Report," global Internet connection speeds ...

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    Sat, 1 Oct 2016

  6. Busy Times for Comcast Business

    Comcast Business (NASDAQ:CMCSA) is having busy times. The company's business services arm is launching 100 Gbps speeds in Florida and ...

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    Wed, 14 Sep 2016

  7. ARRIS ECO Self Service

    ARRIS ECO Self Service will empower subscribers to manage their home wireless network with self-help tools. It is not a downloadable app ...

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    Sat, 10 Sep 2016

  8. The DOCSIS Effect: Can the Internet Handle it?

    By Mattias Fridström, Telia Carrier - Internet traffic is increasing steadily, driving significant changes in network operations - both for service ...

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    Thu, 28 Jul 2016

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Webcasts

Test and Measurement Trends

This webinar will take provide an overview of major trends in test and measurement for cable operator networks with a deep dive into areas of significant int...

Deploying and Maintaining DOCSIS 3.1

A growing number of operators are readying their first deployments of DOCSIS 3.1 technology. This webinar offers insights into what operators should know as ...

Date:February 16, 2017

Improving Multiscreen Services

This new collaboration between SCTE/ISBE and BTR begins with a look at how to overcome the challenges operators have discovered as they meet subscribers' req...

January 19, 2017
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